COVID 19

Your safety vacation is our priority!

 

Dear guests and friends,

In this specific moment, during COVID 19 pandemic, hotel “Elena” management have taken all necessary precautions to ensure our guests, employees and partners’ safety. We strictly adhere to all recommendations of the National crisis headquarter, WHO, CDC, Ministry of Health, Ministry of Labor and Social Policy.

In case of suspicion for COVID- 19, please contact Reception – number 9!

Our purpose is to provide you pleasant holiday and to protect you from COVID – 19 and other viruses. For this reason, we made a reorganization in all main units in the hotel.

 

PERSONNEL:

  • All the employees of all units in the hotel are supplied with personal protective equipment- face masks, gloves, protective helmet, which are replaced for a certain period of time.
  • Daily health screening of staff before entering the workplace.
  • Regular training for the staff in case of COVID -19 in the hotel.

FRONT OFFICE:

  • PVC protectors at the reception desk, as well as sights for social distance.
  • It is not allowed more than 2 persons to check in at the same time unless they are not members of one family.
  • A member of the staff will take care that guests do not crowd in the lobby area

 

COMMON AREAS AND GUEST ROOMS:

  • Frequent disinfection and cleaning of common areas critical points: lift buttons, handrails, corridors, WC, luggage room, door handles etc.
  • Disinfection detergents will be at guests’ disposal in all common areas.
  • Guest rooms will be carefully disinfected after previous guests.
  • Regular disinfection and cleaning of critical points in hotel rooms - door handles, remote control, telephone, mini bar, switches, wardrobe and drawer handles, bathroom.
  • Sleepwear and towels will be washed in minimum 60 ° С, with detergent and disinfectant.
  • No more than 4 people are allowed to use the elevator at the same time.

 

 

 

FOOD AND BEVERAGE:

  • In the restaurant all the guests should follow the designations for one-way traffic.
  • Special arrangement of tables, keeping a social distance of 1.5 and disinfection after each guest.
  • The food from the buffet in the restaurant will be represented behind a transparent protector and it will be served by our staff, who will be equipped with mask and gloves. Drinks will be served at the hotel’ bars. No self-service for food and drinks is allowed.
  • All cutlery, glasses and plates will be carefully disinfected;
  • The food in the restaurant will be cooked according to all sanitary requirements in terms of COVID 19.

 

WELLNESS CENTER AND SWIMMING POOL:

  • Due to coronavirus situation the Wellness center and indoor swimming pool of hotel “Elena” are not working temporarily.
  • Sunchairs at the outdoor swimming pool will be located in accordance with the rules of social distancing and regular disinfected
  • Water in the outdoor swimming pool will be disinfected with enough amount of residual chlorine.

We would kindly ask our guests to observe all hygienic restrictions and keep the needed social distance!

Together we can stop the spread of COVID -19! Thanks for your assistance!

 

You are welcome to enjoy an unforgettable summer holiday in Bulgaria!

 

Best Regards,

Hotel “Elena”

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